Thirty years running service operations at one of the world's largest automakers — now applied directly to your dealership's toughest productivity and retention challenges. Defined process. Confident people. Measurable results.
Engagements are scoped to your situation — diagnostic, project-based, or ongoing advisory.
Breakdowns between service advisors, technicians, managers, and customers cost you revenue every day. We build the communication systems and team culture that keep everyone aligned and performing.
Fixed ops is your most consistent profit center — when it's running right. We diagnose what's slowing you down and redesign the workflows, staffing, and systems that drive throughput and retention.
77% of customers have never experienced Video MPI — and dealers who execute it well see 35–60% more revenue per RO and +31 J.D. Power CSI points. We get you there and make sure it sticks.
Video MPI Solutions
of customers have not experienced Video MPI — it's a massive differentiator hiding in plain sight.
more revenue per repair order when Video MPI is implemented with proper process and adoption.
J.D. Power CSI lift reported by dealers with consistent Video MPI execution.
Not every Video MPI tool is the right fit for your store. We assess your current process, team, and DMS environment to identify the right solution — then build the workflow around it.
Launch isn't success — adoption is. Our 30-day activation program gets technicians and advisors using Video MPI consistently, with the coaching cadence to make it stick.
Most programs fail at 60 days when attention moves on. Our sustainment model keeps execution high through metrics reviews, manager coaching, and ongoing accountability loops.
"We don't launch and leave.
We partner and sustain."
Let's Fix It. 15 Minutes. Real Clarity.
Schedule a 15-Minute CallAs Operating Director of Service Engineering Operations at Ford, I oversaw recall execution, warranty operations, technical training, and connected-vehicle service readiness across the entire North American dealer network. I know what good looks like — and I know what gets in the way.
I pioneered Ford's Voice of Customer strategy for service, led the fixed-ops conversion for electric and autonomous vehicles, and turned around service organizations that had stalled under complexity and scale. Every recommendation I make has been pressure-tested in the real world.
When I work with your dealership, you get the same problem-solving approach I used to move multi-billion-dollar programs — applied to your specific situation, your team, and your market.
A simple, four-step process that respects your time and gets to results fast.
A free 30-minute conversation about your dealership's situation, goals, and the challenges getting in the way. No prep required.
I come to you. Walkthroughs, team interviews, and data review to get a clear picture of what's actually happening versus what the reports say.
A prioritized, plain-language roadmap your team can own — quick wins for momentum and structural changes for the long term.
Ongoing advisory as you execute — available for questions, progress check-ins, and course corrections as conditions change.
Start with a free 30-minute discovery call. No pressure, no pitch deck — just an honest conversation about where you are and where you want to go.
Request a ConsultationStacy L. Balzer
Principal | ClearPath Dealer Solutions
Dealer Leadership Coach & Consultant | Uplift+Ignite
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